Virtual Setup Operations Specialist


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Impress was founded with the mission to combine oral health and aesthetic goals together with a medically minded, customer focused approach that leaves you smiling. Experienced Orthodontists create personalised, expert treatment plans across all ages, from simple to complex cases.

We invest in making the customer experience accessible and easy, with our award winning in person clinics, commitment to finding customers affordable options for payment and investments in the latest technology to keep clients connected with us online and in person. 

As Impress continues to increase its global reach, we are growing our Virtual Setup Team.

We are looking for an enthusiastic team player who will be an important part of a hard-working, fast-growing company.

Are you ready for the challenge? You will become a part of a team improving people’s health, confidence and smiles.

Apply now or reach out to us and see for yourself why we have been named the fastest growing healthcare company in Europe. 

As a VS Operation Specialist, your responsibilities will be:

  • Contacting the Clinic staff (Doctors and Hygienists) and Managers for delays reporting daily.
  • Ensure that the daily reporting is handled with the highest regard. 
  • Manage communication with all the internal departments, driving productivity. 
  • Use CRM to correct case statuses 
  • Manage all concerns that may arise. 
  • Detect risks and manage any conflicts that may arise between the work methodology and the clinic staff. 
  • Ensure that work is carried out in accordance with the Impress methodology and quality standards 

Why we are cool:

  • Work with an international and multicultural team!
  • Competitive salary
  • Full time contract - 40h/week
  • Flexible schedule
  • Teeth aligner and whitening team benefits
  • Collaborative work environment and positive culture
  • Opportunities to grow within a fast-paced, innovative company and real start-up experience


  • Dynamic person that is able to adapt to the environment.
  • Responsible, disciplined, committed and organised.
  • Ability to give support and work as part of VS Team.
  • Empathetic, assertive and able to work in multidisciplinary environments.
  • Be a team player with strong organisational skills
  • A passion and talent for devising and managing effective systems, fixing problems, and ensuring accurate, efficient and legally compliant administration.
  • Fluency in English, French and/or German is a plus!