Treatment Planner Ortodoncia

Virtual Setups · Barcelona

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Description

We are Impress. We believe everyone deserves a smile they'll love.

We are the largest chain of ortho clinics with fully digital processes. We have revolutionised the invisible orthodontic sector with the best team of professionals specialised in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.

Our business model, a true combination of medical expertise and digitalisation has been recognised in the top fastest-growing HealthTech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up!

Born in Barcelona in 2019, in just 3 years, we've grown to pioneer leading care, flagship clinics and state-of-the-art tech across 9 countries and more than 100 locations, and we are expanding fast! Our aim is to improve people's health and quality of life across the globe.

Responsibilities

· Design dental treatments from 3D scanned images, being able to define trim lines, process initial 3d models and perform segmentation.

· Review different dental treatment plans ensuring Impress standards are met, requesting treatment plan changes from our suppliers and design teams to exceed patient expectations

· Comply with Impress quality standards and clinical protocols at all times demonstrating best practices

· Provide support to teams who are in direct contact with patients requesting treatment plan amendments to assist with improving patient satisfaction

· You need to pay great attention to detail and know how to read Orthodontist prescriptions, understand clinical observations, read x-rays and focus on exceeding patient satisfaction based on what they request

· You are expected to understand the submitting physician's prescription form, select appropriate clinical comments regarding treatment.

· Update and complete the cases assigned by superiors such as complaint follow-ups, reassigned cases, and any cases that require special medical translation assistance or attention

· Efficiency and quality KPI target need to be met in order to provide a satisfactory experience for our patients

· Use CRM correctly to change case ticket statuses and manage patient relationship affectively

· You will need to represent Impress, building trust relationships with our patients, assisting patients in finding the treatment plan suited for their needs that will exceed their expectations

· Solve escalated patient requests and personally work with problem patients via meetings in the clinic, telephone calls, video conferences and via email communication

· Deliver WOW experience to every patient by being extremely polite, courteous, patient and understanding.

· Hold video calls with patients in order to explain treatment plans to answer any questions or concerns and offer alternative treatment plans for patients not eligible for immediate aligner treatments.

· Make presential visits to the clinic to meet with patients to discuss treatment possibilities if needed

· Incentives based on production

Requirements

2 years minimum experience as treatment planner

Dental sector

Ortho experience


Location