Booking Agents in Impress for Portugal Market

WORK WITH US! 😀

We are Impress. We believe everyone deserves a smile they'll love.

We are the largest chain of ortho clinics with fully digital processes in Europe. 🦷

Our business model, a true combination of medical expertise and digitalisation has been recognised in the top fastest-growing HealthTech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up! 🏆

Born in Barcelona in 2019, in just 3 years, we've grown to pioneer leading care, flagship clinics and state-of-the-art tech across 9 countries and more than 100 locations and we are expanding fast! Our aim is to improve people's health and quality of life across the globe.

Responsibilities:

• Every lead creates smiles. You will help our customers to make a booking to our clinics and follow-up their attendance.
• Respond timely to incoming customer queries via chat, phone, and email.
• Attempt to persuade customers to reconsider cancellations.
• Represent our company with accurate and timely information on our products, campaigns, policies, and procedures.
• Provide accurate, valid, and complete information using correct procedures and tools.
• Recognise and proactively report trends, potential weaknesses and help find the best solution to improve our customer journey.
• Embrace, be adaptive and respond timely to a constructive customer and team feedback.
• Keep accurate records of customer interactions and activities.

What we offer:

• Internacional team! You will work with people from all over the World, at our Barcelona headquarter. 🌍
• Opportunities to grow within a fast-paced, innovative company and real startup experience. 🥇
• Attractive compensation. 💰
• 6 + 6 months contract with possibility of renewal. 📝
• Performance evaluation after 6 months, real growth opportunities. 📈
• Flexible schedule (40h/week). 😊
• On Friday you can come along with your pet. 🐶
• Teeth aligner and whitening team benefits. 👨‍⚕️
• We are an inclusive company. 🌈
• Fresh fruit, coffee & snacks every morning. ☕

What you need to be successful:

+1 year of experience in a similar position within Customer Service working in an international environment

You are recognized for your team spirit, your interpersonal and writing skills

A proactive attitude

Proven experience in a telesales environment engaging with leads over the phone is a plus.

Native or High Portuguese language proficiency level.

Based in Barcelona